Your Managed Services Agreement (MSA) is The Most Important Tool For Protecting Your Business As You Expand.
As the cybersecurity landscape is changing and cybercrime has become one of the most disruptive threats for business owners around the world, it is important to not only protect your clients' business from hackers, but protect your own business from any liability.
The 7 Figure MSP™ Ultimate MSP Kit is next level and allows your business to implement a set of standards to improve growth and scalability for your MSP.
In addition, the 7 Figure MSP™ Ultimate MSP Kit allows your business to implement a strong agreement that will protect your business assets and mitigate liability that may otherwise fall on your business.
In addition, the 7 Figure MSP™ Ultimate MSP Kit allows your business to implement a strong agreement that will protect your business assets and mitigate liability that may otherwise fall on your business.
Chris Wiser, Founder and CEO of 7 Figure MSP™ has teamed up with Liz Pifko, Esq., Founder & CEO of Renegade Legal to bring you the
Ultimate MSP Contract Kit
THE 7 FIGURE MSP™
ULTIMATE MSP KIT
$1997 for Elite Members $3997 for non-members
MSP Ultimate Agreement Template Created By Liz Pifko, Esq.-
MSP Ultimate Agreement Customization Training With
Liz Pifko, Esq.
- MSP Schedules
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One Monthly Ultimate MSP Kit Coaching Call With Liz Pifko, Esq.
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All Access Pass to the 7 Figure MSP™ Ultimate MSP Kit
Facebook Group -
MSP Service Election & Acknowledgment Template Created By
Liz Pifko, Esq.
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IT & MSP Policy Template Created By Liz Pifko, Esq.
- MSP Client Handbook Template Created By Liz Pifko, Esq.
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MSP Client Handbook Template Customization Training With
Liz Pifko, Esq.
What's Included
- MSP Ultimate Agreement Template Created By Liz Pifko, Esq. - Your MSA (Master Service Agreement) is the general contract with the terms and conditions that apply to ALL clients. The core MSA is the document that sets out the basics such as the term of the engagement; grounds for termination; your general policies on payments and refunds; client responsibilities (ex: providing access, communication, no changes to the network without your approval, etc); indemnities, warranty disclaimers and liability limitation; provisions regarding your general off-boarding process/requirements and suspension of service in the event of non-payment; and what most refer to as “boilerplate” clauses that cover how and where disputes will be resolved, what law applies to claims relating to the contract, attorney fees, performance delays caused by events outside of your control, and much more. (STARTER AND ULTIMATE)
- MSP Ultimate Agreement Customization Training With Liz Pifko, Esq. - Understanding what the different clauses mean, the legal terminology being used, and the general structure/layout of your contract package is essential to customizing your documents. To take the guessing and confusion out of the process and ensure that everything is done correctly, the Ultimate MSP Contract Kit includes detailed video walk-through trainings that explain and help you customize each document, section by section, with guidance provided in clear and plain English. These explanation videos are provided for the Core MSA, MSA Schedules, and Client Handbook. Videos may be added for other documents if requested. (STARTER AND ULTIMATE)
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MSP Schedules - There are a number of schedules (Appendices) attached to the core MSA. These contain all the information that will be client- and/or project-specific. These include the description of the specific services you will provide, detailed pricing provisions, and a separate liability waiver and release to give added protection should you be asked to take responsibility for issues not caused by you or which have been specifically disclaimed. (ULTIMATE ONLY)
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One Monthly Ultimate MSP Kit Coaching Call With Liz Pifko, Esq. - All Ultimate MSP Contract Kit clients will have an opportunity to submit questions at the end of each month, to be addressed in a monthly coaching call held during the first or second week of each month. Please note that while these templates were drafted by an attorney, purchasing the Ultimate MSP Contract Kit does not make Liz your attorney. There is no attorney-client relationship until a retainer agreement is mutually executed and any fees due up front are paid in full. As such, the monthly Q&A / Coaching Calls will address general questions about using the templates, the meaning of various clauses, and general options when it comes to customization. However, Liz will not be customizing clauses as part of the coaching calls and no specific legal advice custom-tailored to any specific business will be given unless the firm is separately engaged for this purpose in a mutually executed written agreement. (STARTER AND ULTIMATE)
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All Access Pass to the 7 Figure MSP™ Ultimate MSP Kit Facebook Group - Upon purchase, you will be granted access to the Ultimate MSP Kit Facebook® Group, where Liz Pifko, Esq., Chris Wiser, and the 7 Figure MSP™ Team will host trainings and answer questions regarding your templates. (ULTIMATE ONLY)
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MSP Service Election & Acknowledgment Template Created By Liz Pifko, Esq. - The purpose of this form is to allow you to document, in writing, the exact recommendations you made to your clients, the reason for the recommendations (and specific risks associated with refusal), the costs associated with the recommended service/solution, and a liability waiver stating that if your client elects not to implement the solution, you will not be responsible for any damages which may result. (ULTIMATE ONLY)
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IT & MSP Policy Template Created By Liz Pifko, Esq. - This Policy Manual contains a set of starter policies to serve as an example of communicating to your clients the policies they must implement in their organization in order for you to do your job of protecting their network/data. Use the forms as guides/examples to craft your own policies with your own requirements, and provide them to your clients to implement internal policies for their teams that comply with the minimum requirements, best practices and recommendations stated in the Policy Manual. The starter policies include basics such as Password Policy, Email Policy, BYOD Policy, Incident Reporting Policy, and more. (ULTIMATE ONLY)
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MSP Client Handbook Template Created By Liz Pifko, Esq. - The Client Handbook included with the Ultimate MSP Contract Kit is designed to work together with your MSA to communicate further essential information, policies and procedures that must be followed in order for you to successfully perform your job. This includes your hardware and software requirements/recommendations; issue priorities and target response times; your process for lodging and escalating service requests; off-boarding requirements; and much more. (ULTIMATE ONLY)
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MSP Client Handbook Template Customization Training With Liz Pifko, Esq. - Understanding what the different clauses mean, the legal terminology being used, and the general structure/layout of your contract package is essential to customizing your documents. To take the guessing and confusion out of the process and ensure that everything is done correctly, the Ultimate MSP Contract Kit includes detailed video walk-through trainings that explain and help you customize each document, section by section, with guidance provided in clear and plain English. These explanation videos are provided for the Core MSA, MSA Schedules, and Client Handbook. Videos may be added for other documents if requested. (ULTIMATE ONLY)
Frequently Asked Questions
What is a MSA?
In the IT channel, the abbreviation “MSA” almost always refers to a Managed Services Agreement. A MSA (which can also be called a managed services contract, or a management service agreement) is an agreement between a managed services provider (MSP) and a client. The contract defines which services the MSP will provide, the minimum amount of time for a response, payment structure, and liability protection.
How is a Managed Services Agreement different from a Scope of Work or Statement of Work?
A Scope of Work or Statement of Work is associated with project work, whereas the MSA is associated with long-term relationships that generate recurring revenue.
Why does an MSP need a Managed Services Agreement?
The MSA allows you to outline your solution stack, define the working parts of your relationship, set expectations in terms of satisfying the client’s requirements and document the legal protections for both yourself and your client.
*Earnings and income representations made by 7 Figure MSP™, Chris Wiser, 7figuremsp.com, thewiseragency.com, chriswiser.com and The Wiser Agency, LLC and their advertisers/sponsors (collectively, "The Wiser Agency") are aspirational statements only of your earnings potential. These results are not typical and results will vary. The results on this page are OUR results and from years of testing. We can in NO way guarantee you will get similar results. The sales figures stated above are our personal sales figures and those of students that worked extremely hard. Please understand my results are not typical, I’m not implying you’ll duplicate them (or do anything for that matter). I have the benefit of owning multiple businesses for 10+ years, and have an established following as a result. The average person who follows any “how to” information gets little to no results. I’m using these references for example purposes only. Your results will vary and depend on many factors …including but not limited to your background, vertical markets, location, experience and work ethic. All business entails risk as well as massive and consistent effort and action. If you're not willing to accept that, this is not for you.
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